We have helped British Land to communicate the results of its customer surveys since 2007. We produce the content for online reports communicating what occupiers think about British Land, and how the company plans to address the issues identified. This approach was highly commended for authentic communication in the Ethical Corporation Awards 2010. It was also highlighted in a Property Week article as an example of best practice in communications.
For best practice go to British Land’s site. It publishes warts and all feedback and compares its service levels with the UK average of the UK Occupier Satisfaction Index. We are at the start of a mini-revolution in the quality and quantity of information being published that will enable occupiers to make more informed decisions.
Retail Survey 2011 Office Survey 2011 European Survey 2011 Occupiers Survey 2009 Occupiers Survey 2007
2012 Design partner
